VF Heartbeat APK

VF Heartbeat  Icon
  
2.6/5
164 Ratings
Developer
Medallia, Inc.
Current Version
2.16.5
Date Published
File Size
12.0 MB
Package ID
com.medallia.mobile.vf
Price
$ 0.00
Downloads
10000+
Category
Android Apps
Genre
Business

APK Version History

Version
2.16.5 (152)
Architecture
armeabi,armeabi-v7a,x86
Release Date
April 30, 2019
Requirement
Android 4.2+
Version
2.16.2 (149)
Architecture
armeabi,armeabi-v7a,x86
Release Date
June 18, 2018
Requirement
Android 4.2+
Version
2.15.9 (146)
Architecture
armeabi,armeabi-v7a,x86
Release Date
May 10, 2018
Requirement
Android 4.2+
Version
2.15.8 (145)
Architecture
armeabi,armeabi-v7a,x86
Release Date
February 22, 2018
Requirement
Android 4.2+
Version
2.15.6 (143)
Architecture
armeabi,armeabi-v7a,x86
Release Date
December 11, 2017
Requirement
Android 4.2+
  • VF Heartbeat Screenshot
  • VF Heartbeat Screenshot
  • VF Heartbeat Screenshot
  • VF Heartbeat Screenshot
  • VF Heartbeat Screenshot
  • VF Heartbeat Screenshot
  • VF Heartbeat Screenshot
  • VF Heartbeat Screenshot
  • VF Heartbeat Screenshot

About Radio FM 90s

VF Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts

The Vodafone Heartbeat programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.

Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

What's New in this version

Bug fixes